Password Reset & Email Verification

Overview

Two common account tasks are resetting a forgotten password and verifying your email address. Both are handled through the Accoraze platform using the email associated with your account.

Resetting Your Password

When to Reset

Reset your password if:

• You have forgotten your current password
• You suspect someone else knows your password
• You want to change your password for security reasons

Steps to Reset

1. Go to the Accoraze login page at app.accoraze.com
2. Click Forgot Password or Reset Password
3. Enter your email address
4. Check your inbox for an email from no-reply@accoraze.com (or the platform email address)
5. Click the Reset Password link in the email
6. Enter your new password
7. Confirm the new password
8. Click Save or Reset Password
9. Sign in with your new password

Password Requirements

• Minimum 8 characters
• Mix of letters and numbers recommended
• Avoid common words and predictable patterns

If You Do Not Receive the Email

1. Check your spam or junk folder
2. Make sure you entered the email address correctly
3. Wait a few minutes — emails can take a few minutes to arrive
4. If still no email, try requesting another reset
5. Contact support if the email never arrives

Verifying Your Email Address

Why Verification Is Needed

Email verification confirms that your email address is valid and that you own it. It is required to:

• Fully activate your Accoraze account
• Receive password reset emails
• Receive account notifications

Steps to Verify

1. Sign up for Accoraze (or change your email address)
2. Check your inbox for a verification email from no-reply@accoraze.com (or the platform email address)
3. Click the Verify Email link in the email
4. You are redirected to Accoraze and your email is confirmed

Resending the Verification Email

1. Sign in to Accoraze
2. Go to Settings → Profile
3. Click Resend Verification Email
4. Check your inbox

If Verification Emails Are Not Arriving

• Check spam/junk folders
• Make sure your inbox is not full
• Try adding no-reply@accoraze.com to your safe senders list
• Contact support if the problem persists

Platform Email vs. Business SMTP

It is important to understand the difference:

• Platform email — Handles password resets, email verification, and system notifications. Uses the Accoraze platform email address. Works automatically without any configuration.
• Business SMTP — Sends customer-facing emails (invoices, receipts) from your own business email. Requires SMTP configuration in Settings → SMTP.

Password reset and email verification emails always work because they use the platform email system.

Keeping Your Account Secure

• Use a unique password — Do not reuse passwords from other sites
• Verify your email — This ensures you can receive password reset emails
• Review security logs — Check Security Logs regularly for unfamiliar activity
• Remove unused users — Deactivate users who no longer need access to reduce risk

Related

• Security Logs — Monitoring login activity
• Email Verification — Full email verification guide
• Users, Roles & Permissions — Managing team access
• Support — Contact support if you cannot access your account