Support
Support
Submit support requests and communicate with the Accoraze support team.
Overview
Accoraze provides a built-in support system where you can submit requests, ask questions, and track responses from the support team.
What's Covered
- Create a Support Request — How to submit a new request
- Support Workflow — What to expect after you submit a request
Who Should Read This
- Any user who needs help with Accoraze features
- Business owners with billing or account questions
- Admins managing technical issues for their team
How to Submit a Request
- Sign in to your Accoraze account at app.accoraze.com
- Go to the Support section
- Click New Request or Submit a Request
- Select a category and describe your issue or question
- Submit the request
You will receive a response through the platform. If your email is configured, you may also receive notifications.
What Support Can Help With
- Account access and verification issues
- Feature questions and how-to guidance
- Bug reports and technical issues
- Billing and plan questions (for account owners and admins)
- Business configuration assistance
What Support Cannot Do
- Provide access to other users' accounts
- Modify data directly in your business without your authorization
- Guarantee specific timelines for feature requests
Response Time
Response time depends on your plan:
- Business and Custom plans — Priority support with faster response times
- Free and Starter plans — Standard response times
See Subscription & Plans for details on support levels per plan.
Before Contacting Support
Before submitting a request, check:
- The FAQ for common questions
- The documentation for guides on specific features
- Logs & Security for account and security-related issues
Related Sections
- FAQ — Common questions and answers
- Logs & Security — Account security and verification