Create a Support Request

Overview

If you need help with Accoraze, you can submit a support request directly from your account. The support team will respond through the platform and track the conversation until your issue is resolved.

Before Submitting

Check if your question is answered in these resources first:

• FAQ — Common questions and quick answers
• Documentation — Step-by-step guides for features
• Logs & Security — Account and security topics

If you cannot find the answer, submit a request.

Steps to Submit a Request

1. Sign in to your Accoraze account at app.accoraze.com
2. Go to the Support section (found in the sidebar or menu)
3. Click New Request or Submit a Request
4. Select a category for your request:
   • Account access and verification
   • Feature help and how-to questions
   • Bug reports and technical issues
   • Billing and subscription questions
   • Business configuration assistance
   • Other
5. Describe your issue — be clear and specific:
   • What were you trying to do?
   • What happened instead?
   • Any error messages you saw?
   • What have you already tried?
6. Attach screenshots or files if they help explain the issue
7. Submit the request

Writing a Good Request

A clear request gets a faster response:

• Be specific — "My invoices are not sending" is better than "Something is broken"
• Include context — What feature were you using? What steps did you take?
• Include error messages — Copy any error text you see
• Include your email — So the team can reach you if needed

Avoid:

• Vague descriptions like "it does not work"
• Multiple unrelated issues in one request (submit separate tickets)
• Personal or sensitive data in the request (support will ask for this securely if needed)

What Happens After You Submit

1. You receive a confirmation that the request was received
2. The support team reviews your request
3. A response is sent through the Accoraze platform (and to your email if configured)
4. You can reply to continue the conversation
5. The request is closed when resolved

See Support Workflow for details on the process.

Support Limits by Plan

Response times depend on your plan. Business and Custom plans receive priority responses.

Related

• Support Workflow — What to expect after submitting
• FAQ — Quick answers to common questions
• Logs & Security — Account and security topics