Remove or Deactivate a User
Remove a staff member from your business or deactivate their access.
Overview
When someone no longer needs access to your Accoraze business, you can remove or deactivate them. This revokes their access without deleting their Accoraze account — they can still use Accoraze for other businesses they are members of.
Before You Begin
- Only Admin and Super Admin can remove or deactivate users
- You cannot remove or deactivate yourself
- Removing a user does not delete their account or affect their access to other businesses
Understanding the Difference
| Action | Effect |
|---|---|
| Deactivate | User cannot sign in to this business, but their account and data remain. Can be reactivated later. |
| Remove | User is removed from this business entirely. They must be re-invited to regain access. |
Both actions prevent the user from accessing your business. Choose based on whether you expect them to return.
Steps to Deactivate a User
- Go to Settings → Users
- Find the user you want to deactivate
- Click the menu icon (three dots) next to their name
- Select Deactivate
- Confirm the action
The user's status changes to Deactivated. They can no longer sign in to your business.
Steps to Remove a User
- Go to Settings → Users
- Find the user you want to remove
- Click the menu icon (three dots) next to their name
- Select Remove
- Confirm the action
The user is removed from your business. They will need to be invited again if they need access.
Reactivating a Deactivated User
If you deactivated a user and want to restore their access:
- Go to Settings → Users
- Find the deactivated user
- Click the menu icon next to their name
- Select Reactivate
The user regains access with their previous role.
What Happens to Their Data?
When a user is deactivated or removed:
- Their profile and name remain in historical records (sales, activity logs)
- Their previously recorded data (expenses, products) is not affected
- Their actions in the activity log remain visible
You do not need to reassign their work — it stays in the system.
Common Reasons to Remove Users
- An employee has left the business
- A contractor's engagement has ended
- A team member has moved to a different role and needs different access
- Someone shared login credentials and you need to secure the account
Security Best Practice
Regularly review your user list and remove users who no longer need access. This reduces the risk of unauthorized access to your business data.
Related
- User List — Viewing all users
- Invite a User — Adding new team members
- Roles Overview — Available roles and permissions
- Security Logs — Monitoring user activity