POS, Orders & Sales
Orders
View and manage all orders placed through Accoraze.
Overview
The Orders section shows all orders — including both active and completed sales. It is your central view for managing customer orders, tracking due amounts, and handling held or pending orders.
Accessing Orders
Go to Orders in the sidebar. You will see a list of all orders with their current status.
What Each Order Shows
| Field | Description |
|---|---|
| Order ID | Unique identifier for the order |
| Customer | Name of the customer (if selected) |
| Date | When the order was placed |
| Items | Number of products in the order |
| Total | Order total amount |
| Status | Current state of the order |
| Due | Amount still owed (if not fully paid) |
Order Statuses
| Status | Description |
|---|---|
| Completed | Sale is complete, payment received in full |
| Partially Paid | Payment received but amount still due |
| Due | No payment received yet |
| Held | Order saved but not completed — customer may return to pay later |
| Cancelled | Order cancelled before completion |
| Refunded | Sale refunded after completion |
Held Orders
If a customer leaves before completing payment, you can hold the order:
- While in the POS, click Hold Order instead of completing payment
- The order is saved with a Held status
- When the customer returns, find the held order in the Orders list
- Click Resume or Continue to return to the POS with the order loaded
- Complete the payment
Held orders retain all items, quantities, and discounts from when they were saved.
Processing a Due Order
For orders with status Due or Partially Paid:
- Find the order in the Orders list
- Click on the order to open it
- Click Record Payment or Pay
- Enter the payment amount and method
- Complete the payment
Once fully paid, the order status changes to Completed.
Viewing Order Details
Click any order to see:
- Full list of items with quantities and prices
- Customer information (if a customer was selected)
- Payment history (all payments recorded against this order)
- Total, amount paid, and amount due
- Receipt and invoice options
From the order details, you can:
- Print receipt — for completed sales
- Download invoice PDF — for invoice-based orders
- Email receipt/invoice — if SMTP is configured
- Add payment — record additional payment against the order
- Cancel — cancel the order (with confirmation)
- Refund — refund a completed sale (if enabled for your role)
Filtering and Searching
Use the search bar to find orders by:
- Order ID
- Customer name
Use filters to view:
- All orders
- Due orders only
- Held orders only
- Completed orders only
- Orders by date range
Related
- POS Overview — How to process sales and hold orders
- Create a Sale — Step-by-step sale processing
- Sales Records — Viewing completed sales history