Feature Limits
What features and limits apply to each Accoraze plan.
Overview
Each Accoraze plan has specific limits on features and usage. Understanding these limits helps you choose the right plan and know what to expect as your business grows.
User Limits
| Plan | Maximum Users |
|---|---|
| Free | Limited (typically 1-2 users) |
| Starter | More users than Free |
| Business | Full team access |
| Custom | Unlimited or as agreed |
User limits apply to the number of people who can be invited to your business at one time. If you reach the limit, you must deactivate or remove existing users before inviting new ones.
Product Limits
| Plan | Maximum Products |
|---|---|
| Free | Limited catalog |
| Starter | Larger catalog |
| Business | Large catalog |
| Custom | Unlimited |
If you reach the product limit, you cannot add new products until you delete existing ones or upgrade your plan.
Email & SMTP
| Plan | SMTP Access | Invoice Email | Staff Invitation Email |
|---|---|---|---|
| Free | Not available | PDF download only | Platform email only |
| Starter | Available | Yes | Yes (via SMTP) |
| Business | Available | Yes | Yes (via SMTP) |
| Custom | Available | Yes | Yes (via SMTP) |
SMTP configuration lets you send invoices, receipts, and other emails from your own business email address. Without SMTP, customer emails are not sent automatically.
Backup
| Plan | Local Backup | Google Drive Backup |
|---|---|---|
| Free | Yes | Not available |
| Starter | Yes | Not available |
| Business | Yes | Yes (automatic) |
| Custom | Yes | Yes (automatic) |
Google Drive backup syncs your data automatically to an off-server location. See Backup & Data Safety for details.
API Access
| Plan | API Access |
|---|---|
| Free | Not available |
| Starter | Not available |
| Business | Available |
| Custom | Available |
API access allows external systems to connect to Accoraze. Contact support for information about API availability and documentation.
Reports
| Plan | Reports Available |
|---|---|
| Free | Basic summary |
| Starter | Standard reports |
| Business | Full analytics |
| Custom | Custom reports |
Standard reports include sales, expense, and profit analysis. Advanced analytics and custom report configurations are available on Business and Custom plans.
Support
| Plan | Support Type | Response Time |
|---|---|---|
| Free | Community / Self-service | Not guaranteed |
| Starter | Standard | |
| Business | Priority email | Faster |
| Custom | Dedicated | As agreed |
Priority support on Business and Custom plans means faster response times and dedicated assistance. See Support for how to submit requests.
What Happens When You Hit a Limit
- Users — You cannot invite new users until you remove existing ones
- Products — You cannot create new products until you delete existing ones
- Storage — If storage limits apply, you may be notified when approaching capacity
To remove limits, consider upgrading your plan. Contact support for Custom plan requirements.
Monitoring Your Usage
You can view your current usage (users, products, storage) in your account settings. This helps you plan upgrades before hitting hard limits.
Related
- Plans Overview — Plan comparison
- Expired Plan Behavior — What happens when a plan changes
- Support — Contact support for upgrade assistance